What mistake did the doctor make?
«The doctor did not observe medical ethics here. You should not talk to the patient like that»
24 A child (5 years old) is afraid to sit in a dental chair, hardly opens his mouth for examination and cries even with the mere sight of instruments. The nurse yells at him and says: “If you don’t calm down immediately, then you will be treated with a drill - look how it buzzes. And if this does not help, then you will be admitted to the hospital and your mother will be sent home.” What is the problem? Analyze the situation.
«What the nurse did here was wrong. It is necessary to talk to the child very gently»
25Polyclinic. The nurse came out of the office. The patient is indignant: "I sit here for 2 hours and wait for the doctor to see me, while other patients who came later were already invited." What is the problem? Analyze the situation.What should the nurse do in this situation?
«What the doctor and nurse did here is wrong. Each patient should enter here in turn»
26 Ophthalmological clinic. The patient is referred for surgery. In preoperative preparation, the patient said: "Something is bothering me about the operation and I am afraid." What is the problem? Analyze the situation.What should the nurse do in this situation?
«A feeling of fear in the patient. The patient should be asked to be as calm as possible and told that the operation will go well»
27 At the first introductory meeting, the doctor began the conversation with a discussion of the patient's negative traits, began to insist on his leadership position in communication. As a result, the patient lost interest in the conversation, closed in on himself. Didn't come back for a follow up.
What is the problem? What mistake did the doctor make?
«In this case, the doctor should speak according to the patient's condition as much as possible»
28Patient S. applied to a dental clinic for dental treatment under a compulsory medical insurance policy. At one of the stages of oral cavity sanitation, a dentist recommended treating a tooth with a destroyed crown in a paid office. After the treatment for cash, patient S. filed a claim for a refund of the money spent on the treatment of this tooth, attaching copies of the contract and receipt.
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